Parcelhub blog

Want to learn more about Parcelhub, its customers and strategic partners? Read the latest eCommerce shipping and customer service best practices, retail delivery intelligence, customer success stories and partner insights here:
ecommerce customer support job description

Hours: 40 hours per week   Salary: Competitive   Working Hours: Currently hours between 08:00 – 18:00 Monday to Friday and 1 in 4 Saturdays 9:00 -14:00.   Reporting to: Customer Relations Manager   Summary of expectations:   You will be dealing with a number of queries from both our customers and also the general public, accessing both our internal systems and also the customers’ eBay/Amazon accounts directly on their behalf.   You will be responsible for meeting...

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small online food retail business uk

Pictured: Food Circle Supermarket Co-Founders Paul Simpson (27) in red and James Barthorpe (25) in grey, alongside a selection of their healthy products aimed at fitness fanatics and people aiming to live a healthier lifestyle.   According to a recent report by the Institute of Grocery Distribution (IGD), there is an increasing trend in the grocery market towards lower-cost healthy food shopping. This is supported by a...

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warehouse management systems uk

Partner Article by Justine Cross, Brightpearl   Despite effective warehouse management bringing a vast number of benefits to eCommerce businesses, only 26% of company managers view warehouses and distribution centres as an asset which can drive growth for their business.   As the eCommerce industry becomes more and more competitive, merchants everywhere are seeking new ways to keep up with large brands like Amazon, especially when it comes to...

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Parcelhub and Mail Workshop are acquired by Whistl

Whistl, the leading delivery management company with activities in Business Mail, Doordrop Media, Fulfilment and Parcels has announced the acquisition of privately held Nottingham based Parcelhub and its sister company Mail Workshop.   Whistl is the largest private postal operator in the UK, handling 3.8bn items per year. They manage delivery services across the mail, parcels, fulfilment and doordrop media markets, both in the UK and internationally.   By...

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parcelhub ecommerce shipping data protection gdpr

In preparation for The General Data Protection Regulation (GDPR), Parcelhub has carefully reviewed and enhanced business processes with new system development projects. A cornerstone of these enhancements is providing encryption for all of their services, while phasing out non-encrypted options in a sensitive and unobtrusive manner.   With the cost of data breaches averaging £2.48 million, or £98 per record, it’s no wonder why firms in the...

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cross-border e commerce vat

Partner Article by Romilly Blakeley, SimplyVAT   Are you an online seller looking to expand your business online?   Ecommerce is a booming sector, and with around 742 million people in Europe alone, online sellers have huge potential to grow their business throughout lucrative markets.   So, why aren’t more eCommerce sellers cashing in?   One of the most common problems facing sellers who are looking to expand cross borders is the confusion...

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optimising your online store

Guest Article by Victoria Greene, Victoria Ecommerce   As of January 2018, online sales make up to 16.5% of all retail sales in the UK. As high street chain after high street chain reports financial struggles, the eCommerce opportunity just seems to get better and better.   While this has created loads more potential customers for your online store, it’s also led to more brands on the market...

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multi-channel inventory management UK

Partner Article by Lauren Turner, Partnership Marketing Manager at Linnworks   If you’ve not really looked into multi-channel inventory management yet, let us break it down for you: it simply means streamlining the inventory management process across your multiple online stores.   Say, for example, you have an online store set up on WooCommerce selling watches. That’s your main store, but you also sell your watches on Amazon and...

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subscription box fulfillment services

This article is a copy of the latest Mail Workshop case study (sister company).   As consumers increasingly demand convenience and tailored experiences, multichannel retailers are enjoying phenomenal growth by offering a curated range of products on a monthly subscription basis.   There are two types of subscription model. One of which is for FMCG ‘staple’ goods, such as Amazon’s Subscribe & Save service; designed to enable consumers to...

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shipping and tracking software

Driven by customer and in-house feedback, Parcelhub has launched a single program capable of both generating and tracking shipments, with an updated version of its tracking portal.   As Parcelhub continues to grow and evolve, the carrier management and eCommerce customer services firm is working hard to ensure that its system capabilities continue to exceed demands from multichannel retailers, global brands and wholesalers.   The expanding company now distributes...

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