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Author: Simon Wright

Parcelhub e-commerce shipping and customer services account management team

Consistently strong growth and customer demand has led to the introduction of a dedicated Account Management team at Parcelhub. An opportunity to be more collaborative in the relationship between clients and carriers, Sally Evans, Key Accounts Manager and Phil Beavis, Accounts Manager are here to ensure continuous improvement of customer communications and to maximise customers’ delivery and eCommerce customer services performance.   Sally brings 15 years of...

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Peak trading times in eCommerce for 2017

Partner Article by Ethan Morgan, Volo Commerce Christmas, and peak trading time in general, is more important than ever before for online retail strategy. That applies no matter what size of business you run. With December shipping volumes nearly twice as high as those in June, it’s no wonder that over half of business owners planned to begin preparing for peak before September.   Why should online retailers...

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eCommerce parcel delivery case study

Pictured: Michael Hedges, Managing Director, Chase Organics   Parcelhub’s proactive customer services team and ground-breaking SMART platform instrumental in multichannel retailer’s sustained growth.   Based in Addlestone, Surrey, Chase Organics has been supplying a diverse range of products to organic gardeners via The Organic Gardening Catalogue for more than 80 years, and more recently via its eCommerce website.   Shipping a varied range of seed and plant fertilizer, Chase Organics (a...

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