The eCommerce market in the UK is immense in size, netting over £44bn in online sales in 2014 (according to the Centre for Retail Research), but it’s merely a fraction of the global online retail market. Nearby Eurozone countries such as Germany, France, Spain, Italy and the Netherlands have netted £79.9bn in 2014, and expected to grow at much higher pace than the saturated UK...
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Parcelhub, a parcel delivery service which provides services for high volume business mail and parcels through multiple carriers, says e-tailers need to move quickly and think smarter if they are going to fulfil their delivery promises this Christmas season. Last year saw courier firms hitting the headlines as higher-than-expected parcel volumes resulted in suspended services and missed deadlines. Shoppers spent £810 million on Black Friday;...
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UK eCommerce sales will top £60 billion in 2015, according to eMarketer. An improving economic outlook and the rise of purchases on smartphone apps and sites has helped eCommerce’s growth and the UK remains one of the strongest markets, proportionally speaking, for ecommerce sales. Currently eCommerce makes up 14.3% of overall sales in the UK, a figure that is expected to rise to more than 19%...
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In today’s digital marketplace, eBay, Amazon and eCommerce sellers have started to diversify the ways in which customer support is provided. On top of traditional methods like telephone and email, live chat and social media have been added to the mix in efforts to make customer support more accessible to the consumer. Email continues to be the preferred communication method used by consumers, with 58% of...
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Going online is still a big decision and it’s important that your plan is carried out in a timely fashion. There are many ways to go online; you can do it yourself by setting up online with Shopify or even eBay. But if you are wanting to call in professional help, what questions should you ask of your eCommerce providers in order to help...
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