In today’s digital marketplace, eBay, Amazon and eCommerce sellers have started to diversify the ways in which customer support is provided. On top of traditional methods like telephone and email, live chat and social media have been added to the mix in efforts to make customer support more accessible to the consumer. Email continues to be the preferred communication method used by consumers, with 58% of...
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Going online is still a big decision and it’s important that your plan is carried out in a timely fashion. There are many ways to go online; you can do it yourself by setting up online with Shopify or even eBay. But if you are wanting to call in professional help, what questions should you ask of your eCommerce providers in order to help...
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Online auction giant eBay says it will keep investing in its Magento platform, as the popularity of the eCommerce portal continues to increase. The company - which recently launched the Magento B2B Program - sees great potential in Magento, which it purchased outright in 2011. eBay is particularly eager to see how far it can go in the business-to-business (B2B) market, where adoption rates are...
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With the rolling out of drones for eCommerce fulfilment purposes getting ever closer, a UK based eCommerce website has conducted a survey in order to ascertain the attitude of the public towards this technological innovation. The survey, conducted by Give As You Live, a charity and eCommerce website, asked a section of the general public about their opinions on the coming possibility of drone delivery,...
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A flexible solution to bulk mailings from the UK’s leading print fulfilment provider Mail Workshop has helped multi-channel retailer Herts Fullstop distribute its catalogues more effectively, saving time and money. The education specialist, which is part of Hertfordshire County Council, provides educational products to a broad customer base across the south east of England. Four different geographical versions of the catalogue totalling over 16,000 units must be...
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