Could your returns policy be costing you customers? New research claims that over 83% of shoppers would remain loyal to a brand or retailer that allowed for an easy returns service, and furthermore, most expect such a service to be free with more choice and convenience. The research seems to suggest that now would be a good time to take a long, hard look at your...
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It was a possible first for eBay when it sent out a customer email earlier this week, admitting it had displayed the wrong delivery estimates on item listings. The company, however, blamed the problems on a technical error and used humour when it told customers that they might receive their orders a whole two days later than previously expected - leaving out the apology bit...
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Selling on eBay is increasingly more and more competitive. The best way to boost sales is by optimising your listing description. What does optimisation mean in terms of eBay listings? Well, several things, but most important of all: a highly optimised listing description has a correspondingly high visibility in eBay search compared to listings with little to no information or description. eBay's search metrics, known as...
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To many it seemed like little other than an attention-grabbing publicity stunt, even a joke, and for a while sceptics were proven correct. Amazon's grand plan to fly orders to customers using small drone aircraft, so they get their items as quickly as possible, was at first turned down by the authorities. Now, with approval being granted for test flights in the United States, that's...
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The importance of flexible delivery to UK eCommerce is continuing to grow according to new statistics released this month. A staggering 53% of consumers now expect the estimated delivery time of eCommerce goods to be precise within three hours or less, with almost 100% expecting to receive their order within one week. Carried out by Ipsos Research on behalf of multinational conglomerate Honeywell, these new findings...
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