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Author: Simon Wright

conversion rates on ecommerce website can be improved by offering free delivery

Any group of online consumers will probably tell you that their biggest reason for abandoning their shopping cart is due to shipping costs, but sometimes it's about more than simply the cost of delivery.   The methods and policies retailers use to despatch orders also play a huge role when it comes to customer satisfaction. We're talking about everything from the estimated delivery dates, logistics, and the...

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eBay seller account shipping problems

It was a possible first for eBay when it sent out a customer email earlier this week, admitting it had displayed the wrong delivery estimates on item listings. The company, however, blamed the problems on a technical error and used humour when it told customers that they might receive their orders a whole two days later than previously expected - leaving out the apology bit...

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