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Author: Simon Wright

ecommerce customer support job description

Hours: 40 hours per week   Salary: Competitive   Working Hours: Currently hours between 08:00 – 18:00 Monday to Friday and 1 in 4 Saturdays 9:00 -14:00.   Reporting to: Customer Relations Manager   Summary of expectations   You will be dealing with a number of queries from both our customers and also the general public.   You will be responsible for meeting internal SLAs on service, but also have the additional responsibility of ensuring that all response...

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Parcelhub and Mail Workshop are acquired by Whistl

Whistl, the leading delivery management company with activities in Business Mail, Doordrop Media, Fulfilment and Parcels has announced the acquisition of privately held Nottingham based Parcelhub and its sister company Mail Workshop.   Whistl is the largest private postal operator in the UK, handling 3.8bn items per year. They manage delivery services across the mail, parcels, fulfilment and doordrop media markets, both in the UK and internationally.   By...

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parcelhub ecommerce shipping data protection gdpr

In preparation for The General Data Protection Regulation (GDPR), Parcelhub has carefully reviewed and enhanced business processes with new system development projects. A cornerstone of these enhancements is providing encryption for all of their services, while phasing out non-encrypted options in a sensitive and unobtrusive manner.   With the cost of data breaches averaging £2.48 million, or £98 per record, it’s no wonder why firms in the...

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subscription box fulfillment services 2019

As consumers increasingly demand convenience and tailored experiences, multichannel retailers are enjoying phenomenal growth by offering a curated range of products on a monthly subscription basis.   There are two types of subscription model. One of which is for FMCG ‘staple’ goods, such as Amazon’s Subscribe & Save service; designed to enable consumers to buy in bulk at discounted rates on a regular, often monthly basis. As...

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shipping and tracking software uk

Driven by customer and in-house feedback, Parcelhub has launched a single program capable of both generating and tracking shipments, with an updated version of its tracking portal.   As Parcelhub continues to grow and evolve, the carrier management and eCommerce customer services firm is working hard to ensure that its system capabilities continue to exceed demands from multichannel retailers, global brands and wholesalers.   The expanding company now distributes...

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