Customer Name: Colin Walton
Company Name: Holcros Ltd
Company Location: Attenborough, Nottingham
Company Website: www.discovercycling.com
Describe your organisation, and what did you find most attractive about Parcelhub as a shipping solution?
We are online retailers of a wide range of leisure products. Each order has specific shipping requirements and we need to minimise that cost by utilising the most effective shipping solution in each case. This means choosing from a wide range of carriers and services and the attraction of the Parcelhub offering is that we are able to do this by dealing with one point of contact rather than establishing direct relationships with each carrier.
Which challenges or needs did your organisation face that led you to look for a solution like Parcelhub?
A need to identify and deploy the most cost-effective shipping service to suit a wide variation of product options and mixes but without the need to deal directly with individual Carriers.
Which business processes does Parcelhub enhance and how much time does the solution save your employees?
-Customer service; dealing with customer tracking queries
-Warehouse management; single rather than multiple carrier collections
-Labelling; technical support and advice always available
-Accounts; invoices from single agents rather than multiple carriers
-Cost and time savings are impossible to quantify but are significant
What are three words that describe your experience working with Parcelhub and why would you recommend this company’s solution to your peers?
UNDERSTANDING OUR BUSINESS. Our dedicated Account Manager has taken the time and trouble to understand our specific shipping needs and has then worked with us to ensure that the most efficient and cost-effective options are utilised. It is a hands-on relationship and we take great comfort from the fact that help and advice is always just a phone call away.