Parcelhub has further invested in its customer services offering with the creation of a new 20-strong eCommerce support team, to provide a complete logistics support solution for its growing customer base at one of the busiest times of the year. Parcelhub, which provides services for high volume business mail and parcels through multiple carriers, can now act as customer service advisor for both the customer and...
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Opening your own online store is no small undertaking, there are so many different options to consider, the most important of which is choosing the right e-commerce platform. From Shopify and BigCommerce, to Webs and Magento, there are a number of contenders, all vying for your time and attention. The most popular platform, however, won't always be the one that meets your needs. There are...
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It's an inevitable part of running any type of eCommerce business - eventually, there will be a customer who isn't 100% happy with the product they've bought. It might be the wrong size, a duplicate gift, or any other reason. Whatever their reason, though, they'll want to send it back to you. This is why having a returns policy is an essential part of your...
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Amazon has taken a leaf from eBay's book and launched a new feature that enables consumers to negotiate the price of goods. Aptly named 'Make an Offer', the facility will be available on selected items featuring on a dedicated microsite. Peter Faricy, vice president of Amazon Marketplace, called the feature a "game changer" for customers who want great prices on rare and unique goods. He also...
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When 2014’s most profitable shopping day brought in an unbelievable £810 million from online sales alone, the world realised that eCommerce was having a moment. Black Friday, followed by Cyber Monday, were two of the biggest shopping days in the commerce calendar which until a few years ago, would have been unthinkable before the Christmas period. It makes sense for retailers then to have a presence...
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