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eCommerce Sector Research

eCommerce Delivery Solutions

The importance of flexible delivery to UK eCommerce is continuing to grow according to new statistics released this month. A staggering 53% of consumers now expect the estimated delivery time of eCommerce goods to be precise within three hours or less, with almost 100% expecting to receive their order within one week.   Carried out by Ipsos Research on behalf of multinational conglomerate Honeywell, these new findings...

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eCommerce Returns Management

It's an inevitable part of running any type of eCommerce business - eventually, there will be a customer who isn't 100% happy with the product they've bought. It might be the wrong size, a duplicate gift, or any other reason. Whatever their reason, though, they'll want to send it back to you. This is why having a returns policy is an essential part of your...

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