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Ecommerce Customer Service Best Practices

Hours: 40 hours per week Salary: Competitive Working Hours: 08:00 – 18:00 Monday to Friday. Saturdays are mandatory. 1 in 4 Saturdays to be worked each month 9:00 – 14:00. Reporting to: Customer Service Manager   Summary of expectations:   You will be dealing with a number of queries from our customers, accessing both our internal and carrier systems. You will be responsible for meeting internal SLAs on service, but also have...

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fulfilment service providers uk

Parcelhub, the leading multi-carrier shipping and eCommerce solution provider, has added fulfilment services to its unique portfolio of carrier management and tracking support for retailers, brands, wholesalers, printers and publishers.   The Parcelhub fulfilment service can be tailored by companies who need to outsource storage, shipping and stock management of printed matter, apparel, daily deals products, gifts, homewares, PC hardware, novelty goods and subscription boxes.   Nottingham based Mark...

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woocommerce entrepreneur shipping case study 2019

An increasingly complex global retail landscape is being made more chaotic by evolving consumption patterns, a trade war between China and the USA, and Brexit, placing unprecedented pressure upon retailers, brands and wholesalers throughout the UK. This volatile environment has not fazed Sam Culshaw and Nick Warman, co-founders of skateboarding footwear, accessories and clothing brand Supereight, who in only four years have grown from a...

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yodel xpect service for ecommerce retailers

Retailers, brands and wholesalers subscribed via Parcelhub to Yodel's Xpect service can now access new Inflight features. This means consumers can now amend their delivery preferences right up to the point of delivery.   By subscribing to Yodel's Inflight services, consumers will be able to choose from the following options:   • Leave in a safe place • Nominate to a preferred neighbour or tell us who to avoid • Change...

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