According to research, The Retail Expectation Gap, undertaken by Parcelhub and Brightpearl, online merchants have several customer retention expectation blind spots. The research which spoke to both consumers and leading retail decision makers has identified 10 key blind spots that merchants must take notice of when looking to improve customer retention. The likelihood of customers coming back and remaining loyal to a brand is hugely dependent on...
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Parcelhub, the UK’s leading provider of multi-carrier delivery solutions and proactive tracking support, has become a member of The Institute of Customer Service (ICS), the UK’s independent professional customer services body that works with businesses and the public sector to help position the UK as world leaders in customer service. Two of Parcelhub’s three core services help retailers with the customer service element of delivery management: Proactive...
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Free and next day delivery are the biggest influences on consumers’ purchasing decisions, but merchants are failing to meet these needs according to research, The Retail Expectation Gap, undertaken by Parcelhub and Brightpearl. 58% of consumers said that free delivery would make them more likely to shop with a brand and would be more tolerant of longer delivery times when delivery is free. The majority (40%)...
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Parcelhub, the UK's leading provider of multi-carrier delivery solutions and proactive tracking support has announced a new integration with ArrowXL, the leading two-person delivery company. The partnership will offer SMEs and mid-market retailers access to ArrowXL's Lite, Standard and Platinum services via Parcelhub's Web Despatch and Tracking Portals. Customers will receive a range of additional benefits such as nominated delivery day, packaging removal & WEEE disposal/recycling. This...
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Whistl has announced that Parcelhub, the UK’s leading provider of multi-carrier delivery solutions and proactive tracking support, has opened a Leicester based 10,000 sqft depot at Meridian Business Park, just off Junction 21 of the M1. The depot opening will create ten new jobs. The new depot will support Parcelhub’s expansion of a single daily parcel collection service for SME and mid-market retailers, wholesalers and brands...
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