According to research, The Retail Expectation Gap, undertaken by Parcelhub and Brightpearl, online merchants have several customer retention expectation blind spots. The research which spoke to both consumers and leading retail decision makers has identified 10 key blind spots that merchants must take notice of when looking to improve customer retention. The likelihood of customers coming back and remaining loyal to a brand is hugely dependent on...
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The first in a new series of articles, these features will showcase our technology integration partners so that you can better understand what’s on offer. This month we speak to Sam Cornish, Director at Pick Pack Direct, a leading warehouse management solution built to be primarily web-based and paperless, with handheld walk around integration. Who are Pick Pack Direct? Pick Pack Direct Ltd (PPD) provides companies, who...
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Parcelhub, the UK’s leading provider of multi-carrier delivery solutions and proactive tracking support, has become a member of The Institute of Customer Service (ICS), the UK’s independent professional customer services body that works with businesses and the public sector to help position the UK as world leaders in customer service. Two of Parcelhub’s three core services help retailers with the customer service element of delivery management: Proactive...
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Partner article by OnBuy Selling online has never been more exciting than it is today. However, eCommerce has become a competitive industry, so it’s a good idea to stay nimble and explore every opportunity that comes up. And what opportunities eCommerce can offer! The customer base has never been larger – and while the UK is one of the leading eCommerce markets in the world, in terms...
Read MoreShopper behaviour has changed irreversibly in the past 12 months. Their expectations have gone through the roof; they have shown a clear preference for online-first experiences and haven’t hesitated to abandon brands that couldn’t keep up. Most retailers struggled to adapt to these changes. With the worst behind us (🤞), now’s a great time to take stock (pun unintended) of what worked for shoppers and what...
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