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parcelhub ics 2021

Parcelhub, the UK’s leading provider of multi-carrier delivery solutions and proactive tracking support, has become a member of The Institute of Customer Service (ICS), the UK’s independent professional customer services body that works with businesses and the public sector to help position the UK as world leaders in customer service. Two of Parcelhub’s three core services help retailers with the customer service element of delivery management: Proactive...

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how uk sellers can grow their ecommerce businesses worldwide

Partner article by OnBuy   Selling online has never been more exciting than it is today. However, eCommerce has become a competitive industry, so it’s a good idea to stay nimble and explore every opportunity that comes up.   And what opportunities eCommerce can offer! The customer base has never been larger – and while the UK is one of the leading eCommerce markets in the world, in terms...

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Shopper behaviour has changed irreversibly in the past 12 months. Their expectations have gone through the roof; they have shown a clear preference for online-first experiences and haven’t hesitated to abandon brands that couldn’t keep up. Most retailers struggled to adapt to these changes.   With the worst behind us (🤞), now’s a great time to take stock (pun unintended) of what worked for shoppers and what...

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Creating a Seamless Pre-Checkout Customer Experience and the Importance of Product Data

Guest Article by Lucy McCormick, Content Marketing Manager at Pimberly   Whether you’re a Marketing Guru for an online fashion brand, or a Technical Product Manager for a leading manufacturer, creating a seamless customer experience (CX) is essential in helping you maintain a competitive edge in an ever-changing environment. Your product information lies at the heart of this CX, so a PIM (Product Information Management) platform is...

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Guest Article by OnBuy   It seems almost impossible to imagine how the world looked to entrepreneurs and businesses this time last year. Buoyed by the success of 2019’s Golden Quarter, we were all optimistic that the fresh decade ahead of us, and tremendous growth in online retail, would lead to consistent opportunity and fantastic advances. Yet the events of 2020 have led the entire eCommerce industry...

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