Energized Customs Streamlines Delivery Management with Parcelhub
Leading automotive accessories retailer sells on eBay, OnBuy, and its own Magento website, managing all of these channels with Linnworks.
Following a serious back injury and facing redundency a decade ago, Graham Lisle was placed in a desperate situation where he would have no way of earning a living. Having worked within the car accessories and motorsport parts trades for many years, Graham had the know-how to source products at a competitive price. He also understood the most important components of success in business – delivering the right product, at the right price and at the right time. In 2008 Graham had launched Energized Customs on eBay, selling styling accessories such as headlights, rear lights and wing mirrors. The business has since diversified into new product categories such as brake components and ships throughout Europe from its Albrighton headquarters. In a matter of months his parcel volumes had exceeded 100 per day for the first time.
Following enormous success on the eBay marketplace, Graham and his team (pictured above) developed a website on the popular Magento platform. An avid reader of eCommerce publications such as Tamebay, Graham heard about the launch of OnBuy.com and has since introduced this as another key selling channel. While OnBuy isn’t anywhere near as big a marketplace as eBay at present, the British marketplace has recently listed its two millionth product, reaching a major milestone in its rapid growth following a successful TV campaign. The breakthrough comes amid a period of significant expansion for OnBuy, which is now seeing traffic booming at upwards of 300,000 users per month.
With daily parcel volumes now exceeding 400 at peak periods, Energized Customs manages these two marketplaces, and their own website with the Linnworks order management system, which Parcelhub integrates with seamlessly.
“Parcelhub makes everything easier”
“Parcelhub proactively notifies our customers of their parcel’s status, lets our customers know the parcels are on their way and their tracking number. Parcelhub has reduced our delivery queries, such as ‘what’s my tracking number?’ and ‘when will I get my parcel?’ by 75%, allowing our customer services team to better focus on product sourcing and development, listings management and marketing.”
David Ward-Webster, IT Support at Parcelhub explains how Parcelhub has helped Energized Customs achieve such a dramatic decrease in customer noise:
“We identified a gap between the level of communication our clients (and their customers) needed, and what was being provided by the carriers. With this in mind, we built the SMART Notications platform to bridge that gap. SMARTs are designed to identify key points of failure and problems in a parcel’s journey. This extra level of insight allows us to resolve issues before they escalate, and fix problems without placing a burden on the end recipient.”
Graham continued: “Parcelhub has enabled our customer services department to excel, not just cope with the ever-increasing demands from our expanding customer base. From our initial consultation with Sean (who has been great to work with), through to label printing at the start of the delivery process, to the proactive nature of their customer support and final mile delivery, Parcelhub just makes everything easier”.
“As for the future of Energized Customs, we have aggressive growth plans of 300-400% in the next five years. We aim to expand into international marketplaces, partnering with eBay and emergent localised marketplaces such as Allegro (Poland) and PriceMinister (France).”
Graham concluded: “In addition to expanding into new geographical markets, we are always on the lookout for new suppliers, brands, products and services.”
About Parcelhub – The bespoke parcel shipping solution.
Parcelhub is a multi-carrier shipping and eCommerce customer services solution. Flexible and scalable, it integrates seamlessly with order management systems, providing hundreds of multichannel retailers, global brands and wholesalers with one access point to many of the largest UK and international parcel carriers.
Multi-channel eCommerce platforms are easily integrated and dedicated proactive parcel management comes as standard.
Distributing more than 6 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to ‘pooled volume’ discounted rates from its carefully selected range of carrier partners, including: Yodel, Hermes, DPD, UK Mail, DHL, Whistl, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce.