Watch Our Recent Live Virtual Event with Shopify, PayPal and Freshworks: Let’s Talk Shop – Europe Edition
Shopper behaviour has changed irreversibly in the past 12 months. Their expectations have gone through the roof; they have shown a clear preference for online-first experiences and haven’t hesitated to abandon brands that couldn’t keep up. Most retailers struggled to adapt to these changes.
With the worst behind us (🤞), now’s a great time to take stock (pun unintended) of what worked for shoppers and what didn’t. Use these insights to design the best CX for your demanding shoppers, and set yourself up for success in 2021 and beyond.
Join James Hayes, Director of Business Development at Parcelhub, along with experts from Freshworks, Shopify, Paypal, Retail Week and Amazon Web Services as we dissect the year gone by and chart out a crisis-proof CX roadmap for your retail brand.
What’s included in this free Live Virtual Event:
– How proactivity in delivery can: Eliminate common customer queries like “Where is my order (WISMO)?” and help you save costs related to failed deliveries
– Connecting your online and offline channels to offer seamless, consistent experiences to your customers and increase conversion
– Join our expert panel as they look at the year gone by and prescribe the ideal retail CX roadmap for the next 12 months