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Parcelhub Vacancy: Operations Administrator

ecommerce fulfillment manager job description

Parcelhub Vacancy: Operations Administrator



Hours: 40 hours per week, Monday to Friday


Salary: negotiable, but commensurate with advancement beyond a starting office role


Reporting To: Operations Manager, Pick & Pack Supervisor/Account Handler


Closing Date: Wednesday 24th May 2017


Summary of Expectations

This is a vacancy created within the Parcelhub Operations team by the progression of the current incumbent. You will initially assist the Pick & Pack Supervisor in providing a contact point for our customers, working with our bespoke systems to adapt their requirements into internal job instructions. You will also be given training to assist with the accurate billing of that activity, and also with the preparation and upload of files to produce bulk labels through Parcelhub and other systems.
The job does not require specific previous experience, but some recent background in an office role would be a considerable advantage. It would suit someone currently in a starting position in Parcelhub looking for a progression that will advance their responsibilities and skills. An enthusiasm to learn new processes and to cope flexibly with quickly changing situations is important. While usually your tasks will be defined by your Supervisor, especially during times when you are providing cover you will need to be able to work responsibly under your own supervision.

Main Job and Responsibilities

– Dealing with customers by telephone and email, answering questions and dealing with requests promptly and efficiently
– Processing customer orders and logging despatches and deliveries on the stock system
– Managing despatch and fulfilment requests within set timelines
– Assisting in briefing warehouse and packing staff
– Calculating prices for billing accurately
– Careful preparation and presentation of data files

Personal Specification

– Friendly and professional manner in dealing with customers
– Ability to co-operate successfully with fellow staff at all levels
– Some experience in the use of Word and especially Excel. Full training will be given in all other systems required
– Attention to detail and confidence in dealing with numbers


Simon Wright

As SEO and Content Marketing Manager at the Whistl Group, Simon has over 10 years' experience in both B2B and B2C marketing, and as a result, offers a unique perspective on the pre- and post-checkout delivery experiences. Simon writes regularly for both the Parcelhub and Whistl blogs and is passionate about helping retailers make delivery their competitive advantage.

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