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Parcelhub blog

Want to learn more about Parcelhub, its customers and strategic partners? Read the latest eCommerce shipping and customer service best practices, retail delivery intelligence, customer success stories and partner insights here:
parcelhub ics 2021

Parcelhub, the UK’s leading provider of multi-carrier delivery solutions and proactive tracking support, has become a member of The Institute of Customer Service (ICS), the UK’s independent professional customer services body that works with businesses and the public sector to help position the UK as world leaders in customer service. Two of Parcelhub’s three core services help retailers with the customer service element of delivery management: Proactive...

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Free and next day delivery are the biggest influences on consumers’ purchasing decisions, but merchants are failing to meet these needs according to research, The Retail Expectation Gap, undertaken by Parcelhub and Brightpearl. 58% of consumers said that free delivery would make them more likely to shop with a brand and would be more tolerant of longer delivery times when delivery is free. The majority (40%)...

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arrowxl ecommerce shipping integration uk

Parcelhub, the UK's leading provider of multi-carrier delivery solutions and proactive tracking support has announced a new integration with ArrowXL, the leading two-person delivery company. The partnership will offer SMEs and mid-market retailers access to ArrowXL's Lite, Standard and Platinum services via Parcelhub's Web Despatch and Tracking Portals. Customers will receive a range of additional benefits such as nominated delivery day, packaging removal & WEEE disposal/recycling. This...

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parcelhub leicester ecommerce courier services

Whistl has announced that Parcelhub, the UK’s leading provider of multi-carrier delivery solutions and proactive tracking support, has opened a Leicester based 10,000 sqft depot at Meridian Business Park, just off Junction 21 of the M1. The depot opening will create ten new jobs. The new depot will support Parcelhub’s expansion of a single daily parcel collection service for SME and mid-market retailers, wholesalers and brands...

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ecommerce shipping company essex east london

In response to growing demand, Parcelhub, the leading provider of multi-carrier delivery solutions and proactive tracking support, has expanded its network coverage to include localised collections from Basildon, Essex, servicing the RM, SS, IG, E, SE, BR (and parts of CM and DA) postcode areas. Parcelhub is part of the Whistl Group and combined they ship more than 20 million tracked parcels annually. This means online...

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parcelhub brightpearl case study ecommerce shipping integration

With a total of 3.2 million households acquiring a pet since the start of the pandemic, the UK now has 17 million pet-owning homes, according to the Pet Food Manufacturers' Association. This has led to a proliferation in online sales and consumer demand for pet-related products, enabling online retailers like Leicestershire-based Over The Top to achieve record growth. In this article, we interview Paul Thomas,...

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how uk sellers can grow their ecommerce businesses worldwide

Partner article by OnBuy   Selling online has never been more exciting than it is today. However, eCommerce has become a competitive industry, so it’s a good idea to stay nimble and explore every opportunity that comes up.   And what opportunities eCommerce can offer! The customer base has never been larger – and while the UK is one of the leading eCommerce markets in the world, in terms...

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Shopper behaviour has changed irreversibly in the past 12 months. Their expectations have gone through the roof; they have shown a clear preference for online-first experiences and haven’t hesitated to abandon brands that couldn’t keep up. Most retailers struggled to adapt to these changes.   With the worst behind us (🤞), now’s a great time to take stock (pun unintended) of what worked for shoppers and what...

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Creating a Seamless Pre-Checkout Customer Experience and the Importance of Product Data

Guest Article by Lucy McCormick, Content Marketing Manager at Pimberly   Whether you’re a Marketing Guru for an online fashion brand, or a Technical Product Manager for a leading manufacturer, creating a seamless customer experience (CX) is essential in helping you maintain a competitive edge in an ever-changing environment. Your product information lies at the heart of this CX, so a PIM (Product Information Management) platform is...

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how parcelhub navigated a unique 2020

Parcelhub, the leading provider of multi-carrier delivery management and outsourced tracking support, experienced a 250% increase in parcel traffic and a 100% spike in delivery tracking queries during the early stages of lockdown. So, how has Parcelhub coped, and how have these trends impacted online retailers and consumers?   Parcelhub, like many of our customers, suppliers and consumers, had to adapt quickly to the change in the...

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