Driven by customer and in-house feedback, Parcelhub has launched a single program capable of both generating and tracking shipments, with an updated version of its tracking portal.
As Parcelhub continues to grow and evolve, the carrier management and eCommerce customer services firm is working hard to ensure that its system capabilities continue to exceed demands from multichannel retailers, global brands and wholesalers.
The expanding company now distributes more than six million parcels annually on behalf of hundreds of businesses, and this is the latest technological development following on from its Customer-Centric Accounts Portal.
Connor Taylor, Senior Systems Administrator, was heavily involved in this project from conception to completion: “Customers wanted a unified view of shipping and tracking. This new Portal has allowed us to start giving POD (proof of delivery) reports and will result in better reporting in the future. For customers with multiple accounts, it provides a consolidated view.”
Newly appointed Head of Major Business Projects, Sally Evans, commented: “We are always adapting and upgrading our business processes based on feedback from our system users. This latest update on the existing Web Despatch platform now incorporates new tracking elements, while maintaining the look and feel of the track site. The additional provision of the POD request will help customers self-serve, allowing our Customer Services team to continue to focus on carrier delivery issues, where we can add the most value to our customers.”
Planned developments throughout 2018 include the introduction of new carrier services, eCommerce and customer service platform integrations and compulsory encryption. To learn more about the new Shipping and Tracking Portal, please get in touch with your account manager or alternatively contact Parcelhub today.
About Parcelhub – The bespoke parcel shipping solution.
Parcelhub is a multi-carrier shipping and eCommerce customer services solution. Flexible and scalable, it integrates seamlessly with order management systems, providing hundreds of multichannel retailers, global brands and wholesalers with one access point to many of the largest UK and international parcel carriers.
Multi-channel eCommerce platforms are easily integrated and dedicated proactive parcel management comes as standard.
Distributing more than 6 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to ‘pooled volume’ discounted rates from its carefully selected range of carrier partners, including: Yodel, Hermes, DPD, UK Mail, DHL, Whistl, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce.