Parcelhub Increases Efficiency with Customer-Centric Accounts Portal
Pictured: Zeeshan Khan, Administration Manager and Steve Marjoram, Finance Director
Ecommerce shipping provider develops in-house system saving customers and staff over 100 hours per month.
Driven by customer and in-house feedback, Parcelhub has built a scalable Customer Accounts platform which facilitates growth and supports demand for increased productivity and reduced workload.
The expanding firm now distributes more than 6 million parcels annually on behalf of hundreds of eCommerce retailers, and this is the latest technological development following on from its state-of-the-art SMART platform.
Zeeshan Khan (Administration Manager) discovered ways that Parcelhub could save their customers more time and paperwork:
“Parcelhub customers enjoyed a 25% increase in parcel volumes in 2016, leading to the desire for increased efficiencies and capacity for growth. Additionally, our IT, Accounts and Sales departments were not fully integrated. With customers getting bigger, administrative unification has become a necessity”.
A large part of the delivery management process from a customer standpoint is the need to manage shipment invoices, queries and claims from a single view. Historically, this has involved numerous phone calls and emails to monitor shipment statuses; the new billing portal empowers customers with an overview of all invoices, credit notes, invoice queries and claims. Customers will be able to see query type and status in real-time, and generate reports.
The platform has been tested in Beta mode with a group of Parcelhub customers. Initial feedback has been excellent:
• “Great portal, very easy to use and view all of the claims together”
• “Easy to use, great being able to attach claims evidence instead of emailing it in”
• “Now much better that the form auto-fills some details”
• “Really easy to use and navigate as everything is in one place”
• “Great to download copies of invoices at any time they are required”
Newly appointed Finance Director, Steve Marjoram, commented: “In addition to saving our customers time, the Accounts Portal reduces error rates when entering tracking numbers, reduces friction with carrier partners, is more secure, and increases visibility. Customers can now submit claims in less than a minute, enabling them to become more self-sufficient. Ultimately it puts our customers in control and helps them to prioritise their queries.”
To learn more about the Customer Accounts Portal, please contact Parcelhub today.
Parcelhub is a multi-carrier shipping and customer services solution. Flexible and scalable, it integrates seamlessly with order management systems, providing hundreds of eCommerce and wholesale businesses with one access point to many of the largest UK and international parcel carriers. Multi-channel eCommerce platforms are easily integrated and dedicated pro-active parcel management comes as standard.
Distributing more than 6 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to ‘pooled volume’ discounted rates from its carefully selected range of carrier partners, including: Yodel, Hermes, DPD, UK Mail, DHL, Whistl, UPS, DX, Parcelforce, CollectPlus, SkyNet, Panther Logistics, Direct Link and Palletforce.