Hermes’ Digital Futures are the latest delivery options added to Parcelhub’s single interface to 20+ carrier partners and 600+ services, helping merchants deliver with greater transparency and enhance customer experience.
Mark Rosenberg, Founder and Managing Director, Parcelhub, continues to innovate and deliver market leading carrier management and customer service solutions, embracing technology that delivers shippers best-in-class value added delivery methods: “We are always on the lookout for our carrier partners’ latest innovations and we are proud to now offer Hermes’ new features to retailers, brands and wholesalers powered by Parcelhub’s bespoke delivery management platform. Combined with our proactive Tracking Support solution, Digital Futures will help merchants we support perform better on marketplaces, increase customer satisfaction and customer lifetime value.”
SafePlace Photo, combined with location tracking provides retailers and consumers with photographic evidence and coordinates of parcel deliveries, providing them with added confidence that their parcels have arrived even when a customer might not be home. SafePlace photos, taken by the courier on their handheld device, are automatically linked to the parcel tracking and visible to retailers and consumers. Geofencing provides a location and a map of where each parcel has been delivered with a radius as small as 10m.
Consumers are also given the option of diverting a parcel during its journey including diverting the parcel to a SafePlace or to a nominated neighbour. Up to date, co-branded information and estimated time of arrival notifications can be pushed through a choice of channels including SMS, email, app or websites. This combination of products helps retailers to lower costs, reduce contacts and improve customer satisfaction.
SafePlace Photo enhances the overall delivery experience by providing consumers with added confidence that their purchases have arrived even when they are not at home. This will provide consumers with increased confidence to shop online and make them more likely to nominate a SafePlace when placing future orders. This latest development will also benefit retailers by significantly reducing missed deliveries, incoming customer service enquiries and fraudulent claims.
Hermes couriers will use their existing handheld terminals to take high-resolution images of parcels left in a predetermined or suitably safe location, and also record location co-ordinates. Retailers deploying SafePlace Photo will then receive the images as soon as they are taken; with the additional option to have the photos automatically uploaded into their CRM systems. Retailers will also benefit from an increase in first time delivery and a drop in incoming contact centre enquiries, as well as provide added confidence to reduce and reject fraudulent claims.
SafePlace Photo and geo-fencing forms part of Hermes’ Digital Futures strategy, a £55m project that prioritises customer experience through investment in innovation and technology, including a new website with updated tracking options and a refreshed app, which are amongst new developments that are coming this year.
Martijn de Lange, CEO, Hermes UK, concluded: “SafePlace Photo combined with geo-fencing is the latest of our Digital Futures updates that reflects our vision to become the carrier of choice for every end consumer in the UK. It’s so important to take every opportunity to increase transparency throughout the parcel journey to continue to enhance the customer experience, and SafePlace Photo plus geo-fencing will help us and our clients to achieve this.”
About Parcelhub – Part of the Whistl Group
Save time and money. Increase delivery performance. Enhance customer experience.
Parcelhub is a bespoke and proactive multi-carrier delivery management solution. Flexible and scalable, its services integrate seamlessly with Linnworks, providing hundreds of multi-channel retailers, global brands and wholesalers with one access point to 20+ carriers and 600+ services.
Distributing more than 6 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to ‘pooled volume’ discounted rates from its carefully selected range of carrier partners, including Hermes, Yodel DPD, DHL, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce. Dedicated proactive parcel management comes as standard.
Parcelhub is part of the Whistl Group. Whistl is the leading delivery management company enabling customers to get their letters, leaflets or parcels to customers efficiently and cost effectively both in the UK and internationally. It is headquartered in Marlow with 8 depots and 2 fulfilment centres across the UK handling 3.8bn items a year. The company is privately held with over 1,500 employees and a turnover in excess of £600m. It has grown significantly over the years and is now expanding its presence in the eCommerce sector offering fulfilment services to customers through a seamless experience from first click to final delivery.