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Robots blamed for eBay delivery date glitch

eBay seller account shipping problems

Robots blamed for eBay delivery date glitch

It was a possible first for eBay when it sent out a customer email earlier this week, admitting it had displayed the wrong delivery estimates on item listings. The company, however, blamed the problems on a technical error and used humour when it told customers that they might receive their orders a whole two days later than previously expected – leaving out the apology bit entirely.
UK customers received the emails after eBay acknowledged the error on its announcement board on the 31st March – the error being that it had forgotten to take the Easter holidays into account when calculating shipping dates on sellers’ listings.
A day later, the company updated its post announcing that the error had been remedied, and made the promise to remove poor ratings sellers may receive from buyers if it finds that any were due to the delivery date glitch.
The email’s title mentioned the buyer’s username followed by ‘your item may be delayed’. Inside the message’s body were the words ‘Blame it on the Robots’ alongside a cartoon picture of a robot. The text itself read:

“Dear (username),
We want to let you know that we had a technical glitch and your item may arrive up to 2 working days later than suggested.
We dedicate ourselves to providing the best online shopping experience, but we recognise that we’ve not delivered that this Easter.
Please rest assured that the glitch is now fixed and the robots have been reprimanded.
Kind regards,
The eBay Team”

People soon took to eBay’s many forums to discuss the above-mentioned email, with some sellers expressing that they wished the company had made it clearer that eBay sellers were not to blame for such a heinous mistake, according to ecommercebytes.
Come on, eBay; pull yourself together. Surely this is a bit of an amateur mistake for such a large company in 2015, especially with so many companies more concerned than ever about delivering on the ‘last mile’. What’s that popular old saying again? “A bad workman always blames his tools.”
Did you receive the email? What are your thoughts on the whole fiasco?

Parcelhub helps over 200 growing eBay businesses save time and money on their parcel shipping. Click Here to learn more.

Simon Wright

As SEO and Content Marketing Manager at the Whistl Group, Simon has over 10 years' experience in both B2B and B2C marketing, and as a result, offers a unique perspective on the pre- and post-checkout delivery experiences. Simon writes regularly for both the Parcelhub and Whistl blogs and is passionate about helping retailers make delivery their competitive advantage.

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