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Difficult Customers on eBay

Every time someone passes through the virtual doors of your online shop-front, one of the first things they look at is your feedback rating. It's a quick, hassle-free method of determining how trustworthy you are, offering passers-by a detailed breakdown of how well you communicate with your customers, how speedy your delivery is, and the general condition of the items you sell. Predictably, most buyers...

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eBay PayPal Split Forum

It seemed to be a match made in heaven. The online market eBay and the online payments giant had previously been completely inseparable. Despite pressure to split from both internal and external sources, eBay and PayPal had remained resolutely as one ever since eBay purchased PayPal back in 2002 for a cool $1.5 billion (about £963 million).   That is all to change, however, as eBay announced...

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Faster Parcel Delivery in the UK

Years ago, people made their purchases by visiting a brick and mortar store. As online shopping became more popular, people were willing to wait a few days for their parcel delivery in exchange for the convenience of buying online. They might even have been happy to pay more, if it meant that they didn't have to walk to the shop.   What's changed?   It seems like almost everything...

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Amazon Make an Offer Facility

Amazon has taken a leaf from eBay's book and launched a new feature that enables consumers to negotiate the price of goods. Aptly named 'Make an Offer', the facility will be available on selected items featuring on a dedicated microsite.   Peter Faricy, vice president of Amazon Marketplace, called the feature a "game changer" for customers who want great prices on rare and unique goods. He also...

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What is a multi-channel retailer?

When 2014’s most profitable shopping day brought in an unbelievable £810 million from online sales alone, the world realised that eCommerce was having a moment. Black Friday, followed by Cyber Monday, were two of the biggest shopping days in the commerce calendar which until a few years ago, would have been unthinkable before the Christmas period.   It makes sense for retailers then to have a presence...

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