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ecommerce customer service best practices Tag

ecommerce shipping best practices 2019

With delivery established this Christmas as one of the key battlegrounds for brands and retailers, handling customer service issues around delivery is becoming key to keeping customers happy. One leading technology supplier recently told me on the down low that he had had a number of leading retailers complaining to him that the biggest problem they had this Christmas was the huge volume of calls...

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indoor account manager for business parcel delivery service

JOB EXPIRED   Hours: 40 hours per week Salary: Competitive Working Hours: 08:00 – 18:00 Monday to Friday. Saturdays are mandatory. 1 in 4 Saturdays to be worked each month 9:00 – 14:00. Reporting to: Customer Service Manager   Summary of expectations:   You will be dealing with a number of queries from our customers, accessing both our internal and carrier systems. You will be responsible for meeting internal SLAs on service, but also...

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