ecommerce customer support job description Archives

customer experience administrator for parcel delivery sector

19 Mar

Career Opportunity: Customer Experience Administrator

JOB EXPIRED Hours: 40 hours per week Salary: Competitive Working Hours: 9am to 5:30pm Monday to Friday Reporting To: Customer Experience Director Summary of Expectations: As a member of the Customer Experience team you will be responsible for maintaining customer satisfaction through a variety of functions, including reporting, liaising with carriers and process management. You will be dealing with queries from both our customers and internal departments around parcel delivery and customer...

ecommerce customer support job description

08 Oct

Career Opportunity: Customer Service Coordinator

by Simon Wright

in Careers

Comments

Hours: 40 hours per week Salary: Competitive Working Hours: 08:00 – 18:00 Monday to Friday Saturdays are mandatory - 1 in 4 Saturdays to be worked each month 9:00 – 14:00 Reporting to: Customer Service Manager Summary of expectations: You will be dealing with a number of queries from our customers, accessing both our internal and carrier systems. You will be responsible for meeting internal SLAs on service, but also...

20 Jul

Career Opportunity: eCommerce Customer Services Coordinator

by Simon Wright

in Careers

Comments

Hours: 40 hours per week Salary: Competitive Working Hours: Currently hours between 08:00 – 18:00 Monday to Friday and 1 in 4 Saturdays 9:00 -14:00. Reporting to: Customer Relations Manager Summary of expectations You will be dealing with a number of queries from both our customers and also the general public. You will be responsible for meeting internal SLAs on service, but also have the additional responsibility of ensuring that all response...

indoor account manager for business parcel delivery service

05 Dec

Career Opportunity: Customer Service Coordinator

by Stacey Footitt

in Careers, Parcelhub news

Comments

JOB EXPIRED Hours: 40 hours per week Salary: Competitive Working Hours: 08:00 – 18:00 Monday to Friday. Saturdays are mandatory. 1 in 4 Saturdays to be worked each month 9:00 – 14:00. Reporting to: Customer Service Manager Summary of expectations: You will be dealing with a number of queries from our customers, accessing both our internal and carrier systems. You will be responsible for meeting internal SLAs on service, but also...