Follow Us:

ecommerce delivery research Tag

Merchants Have 10 Blind Spots Leading to Lost Repeat Business, Reveals Survey

According to research, The Retail Expectation Gap, undertaken by Parcelhub and Brightpearl, online merchants have several customer retention expectation blind spots. The research which spoke to both consumers and leading retail decision makers has identified 10 key blind spots that merchants must take notice of when looking to improve customer retention. The likelihood of customers coming back and remaining loyal to a brand is hugely dependent on...

Read More