With delivery established this Christmas as one of the key battlegrounds for brands and retailers, handling customer service issues around delivery is becoming key to keeping customers happy. One leading technology supplier recently told me on the down low that he had had a number of leading retailers complaining to him that the biggest problem they had this Christmas was the huge volume of calls...
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Pictured: Zeeshan Khan, Administration Manager and Steve Marjoram, Finance Director Ecommerce shipping provider develops in-house system saving customers and staff over 100 hours per month. Driven by customer and in-house feedback, Parcelhub has built a scalable Customer Accounts platform which facilitates growth and supports demand for increased productivity and reduced workload. The expanding firm now distributes more than 6 million parcels annually on behalf of hundreds of eCommerce...
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