Want PowerSeller status? Outsource and automate
If you’re doing brisk business on eBay, or are thinking of taking the plunge and following in the footsteps of a number of self-made millionaires, then you need to know the essentials of outsourcing and automation. True eBay success is a world away from stuffing parcels and rushing to the Post Office every day; it’s a slick business all of its own.
eBay only hands out the coveted PowerSeller badge to volume traders with feedback of 4.6 and above and 98% positive feedback, which is an exceptionally difficult target. You also need to have a very limited number of 1 and 2 star ratings and negative feedback.
That means you need to have perfect customer service and a can-do attitude. You’re also going to need some outside help, as well as automation and an eCommerce fulfilment service.
You’ll have so many plates in the air that actually delivering the product is what drags many traders away from PowerSeller status. Simply employing the services of a company like Mail Workshop can be the difference between a brilliant new business and an exercise in frustration that ends with missed orders, angry customers and poor feedback.
By storing all of your physical products at a warehouse location, with staff ready to pick and pack the goods professionally, you can focus on sales and customer service.
It will be almost impossible for you to keep in touch with your customers and maintain that constant contact if you’re trying to do all the ‘busy work’ yourself. So think about how much of the process you can truly automate.
Have an autoresponder message ready to go as soon as an order comes in. It just puts the customer’s mind at rest. Have templates set up for all of your products and make placing items for sale into a conveyor belt process; learn what works and replicate it as quickly as possible. Send orders to your fulfilment house as they come in and even automate that process if you can.
That will free up the time to deal with queries and genuine concerns, which inevitably arise from time-to-time. So even if you’re selling hundreds or thousands of products a week, you will still be able to offer the personal service, carve out a formidable reputation and maybe even get that PowerSeller badge.
Parcelhub helps over 500 eBay, Amazon and eCommerce PowerSellers save time and money on their parcel shipping. Click Here to learn more.