History of Parcelhub

The idea to start a new company began in 2009 after Mail Workshop (our sister company) successfully integrated DHL UK (Yodel) software with existing clients’ OMS systems; on the 12th March 2010, Parcelhub Limited was incorporated.

Growing at 41% in Financial Year 2016/17, Parcelhub trades with hundreds of retailers, brands and wholesalers, offering services from 20+ carrier partners including Yodel, DHL, UK Mail and Parcelforce. Services include parcel delivery management, tracking, and customer service support. We now offer a web-based parcel despatching solution, but rather than publish a website and hope to catch customers “on-the-fly”, we market our site and services to various smaller businesses and start-ups, offering them a complete despatching solution with full track and trace facilities.

Parcelhub Growth – October 2011 to November 2016:

The name Parcelhub was given to an idea to create our own parcel despatching software in the summer of 2008. The software was originally developed in conjunction with the former DHL CAS-LINK system (now Yodel) and allowed Mail Workshop Limited to give its clients, (wherever they may be in the country) access to a range of UK and International parcel services, with the added benefits of our competitive rates and customer service support.

Since autumn 2008 to the present day Parcelhub has been installed, and is in daily use, on-site in more than 500 UK companies. Parcelhub and UK services are also accessed and used by several companies in mainland Europe and the USA.

In testimony to our business acumen, our first 3 clients who started with us in the autumn of 2008 still trade with us today.

The services that Parcelhub offered were increased in 2009 by the addition of Parcelhub’s own tracking site that shows parcel status views in a unique way.

The tracking site and its functionality is in constant development with the addition of further carriers (most recently DX, and Hermes’ next day service). Initially we offered emailing by status whereby a client or end-user could receive email notifications for events such as “carded” or “refused” etc. but this has now since been deprecated and replaced with carrier notifications; specifically the introduction of in-flight changes and delivery window notifications.

Over the years the Parcelhub software has developed in both the number of carriers’ services we offer and increased functionality.

Parcelhub software development timeline

The key drivers of Parcelhub’s success: