Proactive Tracking Support
In addition to multi-carrier delivery management, Parcelhub provides retailers, brands and wholesalers with UK-based Outsourced Tracking Support solutions, laser-focused on minimising delivery failures and maximising your on-time delivery performance.Parcelhub’s Outsourced Tracking Support solution is a service whereby once you send a parcel out the door and it hits the carrier’s network, we deal with all the issues on your behalf – as you.
CONTACT PARCELHUB
There are two parts to this proposition:
• SMART platform: Proactive notifications increase effectiveness of queries by targeting problems more quickly
• eCommerce platform: Once a parcel receives a scan into the carrier network, Parcelhub deals with any queries on delivery with your customers, as you
ECOMMERCE SHIPPING CASE STUDY
Why does this work?
Using a method called courier mapping, Parcelhub monitors the path of every parcel sent, stepping in if any assistance or information is needed.
• Each carrier, and service within a carrier network, has different tracking patterns and scanning events
• By mapping each service with scan types and sub types, Parcelhub can proactively pick up and resolve problems by monitoring a parcel’s scan sequences
• If a parcel receives an unexpected scan, or goes off course, Parcelhub is there ready to steer it back
• Parcelhub can also identify tracking and scan sequences that may signal an item being returned. If this can be avoided, Parcelhub can save you the cost of the item being returned and sent back out
Example of a sequence of scans that could result in an issue
If you have to resend, as a seller you have lost out on:
• Outbound and return carriage
• Have to have another item in stock to resend
• Cost of resending the order
• Time from your employees in dealing with the query
• Time from your employees chasing up with the carrier as to why a card wasn’t left Invoice team chasing claim/non payment
Additional cost saving benefits
• SMART platform: Proactive notifications reduce time and effectiveness of queries
• eCommerce platform: Once a parcel receives a scan into the carrier network, Parcelhub deals with any queries on delivery with your customers, as you
CASE STUDY
How does Parcelhub picking this up help you?
• Confirmation and verification of carrier requests
• Validation of address queries used, as per Royal Mail
• Check previous delivery attempts; does the GPS put the driver at the correct location?
• Check previous delivery attempts; can we confirm the card IDs that were left on previous attempts?
• If it’s a business, is it attempted in business hours?
• If it’s residential, is it a block of flats/do we need access codes?
Multiple carriers?
One solution!
Parcelhub is your single point of contact for reduced shipping costs from the very best UK and international carriers, whether you’re using just a single carrier… or different, multiple carriers.
Contact Parcelhub
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Parcels shipped last year
20
eCommerce integrations
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Lines of code
20
Carrier integrations
Parcelhub enables multichannel retailers, brands and wholesalers to enhance their customers’ delivery experience.
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‘’Big savings’’
“We would have to employ at least two additional customer service advisers of our own to manage the carriers. That’s a big saving to a business like ours. We really do see Parcelhub as an extension of our own business, and we have spent the last 12 months further integrating the Parcelhub customer service team to create more efficiencies and strengthen our proposition."
"Amazing software"
“When we started we were getting around 20 orders a day. I could probably have managed these myself but I had worked with Parcelhub in the past and knew they could offer a solution that would not only simplify the delivery process but also secure me a discount on shipping, even at those relatively low volumes, making it a cost-effective option. “They provided me with free software that integrated with my eBay shop and allowed me to print all the labels and send a despatch confirmation to customers at the touch of a button. They even provided the labels – all I had to do was fix them to my parcels!”
"They understand our business"
"Our dedicated Account Manager has taken the time and trouble to understand our specific shipping needs and has then worked with us to ensure that the most efficient and cost-effective options are utilised. It is a hands-on relationship and we take great comfort from the fact that help and advice is always just a phone call away."
Cut your shipping costs today.