At Parcelhub we are dedicated to enhancing your customers’ delivery experience. Our in-house delivery management team take tracking-related queries away from your customer services team, while our ticketing platform provides merchants with full transparency of how we are dealing with your tracking queries, increasing the likelihood of you receiving positive feedback across your sales channels.
Developed in response to customer feedback and market insight, Parcelhub’s Proactive Tracking Support analyses delivery data and identifies non-deliveries and exceptions, helping you:
As an add-on to our Multi-Carrier Delivery Solutions, Proactive Tracking Support can be deployed across one or multiple carriers. For each of our carrier partners, we’ve carefully mapped out individual and sequential scan events in the parcel journey to identify deliveries most at risk of failure. Tailored to your business’s requirements, Proactive Tracking Support can identify delivery problems such as address errors, refused or returned parcels, customs problems and repeat delays. Our team of experts then step in to address these issues to prevent failed deliveries, increasing your on-time delivery performance and ensuring a seamless customer experience.
Parcelhub’s Enhanced Delivery Management team proactively deals with over 1,600 tickets raised automatically via its Proactive Tracking Support platform each month. Tickets are raised into the department based on a set of rules configured across all carriers and services on behalf of Charles Bentley including some carriers not directly contracted by Parcelhub. The system is configured to raise an automated ticket based on a set of rules after a certain scan event or a series of scans indicate there may be a problem with the delivery.
Andrew Steel added: “As our business grew we liked the idea of having just one system to monitor and track parcels. Parcelhub provided their software to manage multiple portals to enable this to happen and streamline our customer services operation.” – Read more
As of February 2016, Parcelhub is shipping in excess of 500,000 parcels per month, on behalf of hundreds of retailers, wholesalers and high street brands.
Our free carrier management software seamlessly integrates with your current platform, granting you access to discounted rates from our carrier partners.
Parcelhub advises you on volume shipping best practices, enabling you to choose the most appropriate carriers to suit your product range or business model.
Once you send a parcel out the door and it hits the carrier’s network, Parcelhub’s groundbreaking eCommerce support team deals with queries on your behalf – as you.