About us

Learn more about Parcelhub and sister company Mail Workshop's delivery management, customer services and fulfilment solutions. Hear from our Founders and Directors why more and more companies are saving time and money with Parcelhub.

Parcelhub is a multi-carrier shipping and eCommerce customer services solution. Flexible and scalable, it integrates seamlessly with marketplaces, eCommerce platforms, OMS, WMS and ERP systems, providing hundreds of multichannel retailers, global brands and wholesalers with one access point to 20+ carrier partners and 300+ services.

 

Distributing more than 6 million parcels on its own carrier contracts every year, Parcelhub’s free multi-carrier shipping software grants hundreds of national and global businesses access to ‘pooled volume’ discounted rates from its carefully selected range of carrier partners, including Yodel, Hermes, DPD, DHL, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce. Dedicated proactive parcel management comes as standard.

 

Parcelhub is part of the Whistl Group. Whistl is the leading delivery management company enabling customers to get their letters, leaflets or parcels to customers efficiently and cost effectively both in the UK and internationally. It is headquartered in Marlow with 8 depots and 2 fulfilment centres across the UK handling 3.8bn items a year. The company is privately held with over 1,500 employees and a turnover in excess of £600m. It has grown significantly over the years and is now expanding its presence in the eCommerce sector offering fulfilment services to customers through a seamless experience from first click to final delivery.

 

“Parcelhub’s solutions give retailers, brands and wholesalers access to multiple carriers and services at discounted rates. Add to this our free innovative software and you have everything you need to ship any size parcel anywhere in the world. Parcelhub back this up with a proactive customer support team who ensure all your delivery requirements are met with the minimum of fuss.”

– Steve Riley, IT Director and Co-founder

 

Parcelhub offers shippers of both B2C and B2B parcels the ability to deploy free integrated software, enabling them to acquire shipping rates based on the shared, co-operative volumes of all other shippers using the solution. Parcelhub has also developed the software with the ability to integrate via an API into users’ present ERP, OMS and WMS.

 

What makes Parcelhub unique?

 

  • Parcelhub technology and support powers some of the world’s largest and best known brands, multichannel retailers and wholesalers
  • Parcelhub’s range of carrier options and cutting edge delivery management solutions gives smaller sellers access to services normally reserved to larger multichannel retailers
  • Grants merchants access to over 20 carriers, more than 300 services, delivering to over 200 countries globally
  • Integrates with a multitude of platforms and marketplaces, including eBay, Amazon, WooCommerce, Magento, Linnworks, Shopify and many more
  • Parcelhub customers grew more than 25% in Financial Year 2016/17
  • With 85 staff, Parcelhub has 10 full-time UK-based software developers and a UK-based customer services department approaching 20
  • Proactive SMART Notifications platform monitors parcel status, ensuring best-in-class delivery experience
  • Additional services include a Shipping API, eCommerce Customer Support and Tailored eCommerce Fulfilment

Parcel delivery contractor for e commerce merchants

optimising delivery experience

 

Thanks to the combination of our focus on exemplary customer service, and eCommerce sector growth being at an all-time high, Parcelhub has experienced significant growth. Due also to the volatile nature of the UK parcel distribution sector, the case for a multi-carrier solution makes more sense as the sector continues to thrive.

 

“By consistently exceeding customer service and delivery performance expectations, Parcelhub is growing fast, saving hundreds of the UK’s favourite brands, retailers and wholesalers time and money on their distribution. Parcelhub distributes more than 500,000 parcels every month, has a workforce of 85, and our five strategically placed distribution centres help businesses optimise their eCommerce shipping, customer services and order fulfilment.” – Mark Rosenberg, Managing Director

 

Saving you time and money, whilst improving your customer service

 

Printing labels, accessing a range of carriers at discounted rates and integrating this functionality with your eCommerce platform all by yourself would normally be time consuming and costly; Parcelhub uniquely offers all of these features free of charge. Our in-house software development and customer services teams ensure that you and your customers get the attention they deserve. If you are serious about reducing your shipping costs, Parcelhub is what you have been looking for.

 

Parcel fulfilmentSister company Mail Workshop provides tailored fulfilment solutions to retailers, brands, printers and publishers worldwide, with extensive experience storing and distributing apparel, daily deals products, gifts, homewares, PC hardware, novelty goods, subscription boxes, catalogues, point of sale material, brochures and magazines.

Parcel Couriers for Online Businesses
CONTACT PARCELHUB

Here are the latest developments from Parcelhub HQ:

Contact Us

Contact Parcelhub – Please note, we specialise in providing services for businesses sending medium to high volumes of post and parcels.

Integrations

eCommerce shipping integrations – Parcelhub has integrations and extensions for your selling platform, OMS and/or WMS.

Support

Support – Contact technical support, track your parcel, outsource your delivery management or arrange a bespoke integration.

Office Hours

Monday to Friday: 9am to 530pm

Saturday: 9am to 1pm

Freephone: 0808 168 6013

International: +44 (0)1159 503 018

Cut your shipping costs today.