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What is the Import One-Stop-Shop (IOSS)?


  • The Import One-Stop-Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for distance sales of imported goods with a value not exceeding EUR 150.
  • The IOSS facilitates the collection, declaration, and payment of VAT for sellers that are making distance sales of imported goods to buyers in the EU.
  • The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase and therefore does not face any surprise fees when the goods are delivered.
  • If the seller is not registered in the IOSS, the buyer has to pay the VAT and usually a customs clearance fee charged by the transporter at the moment the goods are imported into the EU.

How to register for IOSS:


1. Self-Registration:


Register for IOSS as a seller and complete your own tax returns, once registered you will need to use your IOSS number for all your shipments into Europe.


2. Parcelhub Assisted IOSS Options:


Parcelhub has partnered with Deloitte and Taxamo to offer ‘assisted’ IOSS solutions, to help businesses continue to ship goods into Europe:

Parcelhub can assist the registration process, through our partner Deloitte. For businesses sending higher volumes of parcels to consumers in the EU, who do not wish to register and manage tax returns in-house.


Find out more about the service

To comply with the new rules and ensure a smooth delivery experience for your customers, Taxamo becomes the electronic interface. Taxamo Assure is a ‘pay-as-you-go’ model, so there is no need to register and file for IOSS.


Find out more about the service

Not sure which Parcelhub ‘assisted’ IOSS service is right for your business?

The options for sending goods into Europe, with Parcelhub


This is a summary of the options available for eCommerce sellers sending parcels to the EU, this summary will help you understand which option is best suited to your business and parcel delivery volumes. 


Selling via a marketplace


If you sell goods through a marketplace (i.e. eBay or Amazon as an example), they will have registered for IOSS directly. To remain compliant with all goods sold through this sales channel you ‘the seller’ will be required to capture the marketplace registered IOSS number, within your shipping data.


The Import One Stop Shop (IOSS) 


Self-register for IOSS or use one of our ‘assisted IOSS’ solutions, outlined above. This will allow you to calculate and collect VAT from your customers at the point of check out and pay it directly to the EU.


Delivery Duties Unpaid


UK sellers do not ask their customers for taxes. The European customer is then contacted in-country and pays all owed taxes before they can receive the purchased goods. This service is also relevant for high value goods >€150.

Useful links and information: