International Delivery Update

Parcelhub would like to reassure our customers that it's business as usual for Parcelhub Cross Border. Despite some delivery challenges in key countries, we continue to collect, process, and deliver all untracked and tracked items to final-mile carriers in all countries that remain open for commercial movement.

Some International Carriers are experiencing delays, with several countries cancelling flights between Europe and the rest of the World.

For more details on each country, please see below:

USA Trade:

President Trump signed an executive order on Wednesday, July 30th, that eliminated the de minimis threshold for items sent to the USA from all countries. The order took effect on Friday, August 29, 2025, meaning all items arriving in the USA were then subject to duties.

3/11/25 Update: The confirmed Fentanyl tariff on CN/HK-origin goods has been reduced from 20% to 10%. Along with the 10% reciprocal tariff, duties on CN/HK-origin goods will now stand at 20%. The reduction will take effect from Monday, 10th November.

We worked closely with our carrier base to develop robust solutions for all our customers.

General Service Update - information updated as of Monday 17th, February 2026

In-country partners have advised us that the countries listed below are experiencing delivery delays and disruptions.

Additional surcharges apply for the following countries and services.

Introduction of Stop Words/Phrases in the Common Repository

Stop words/phrases will be introduced in the Common Repository as part of the initiative to improve ENS data quality. They will be applied for all ICS2 countries and all filing types.

Download Stop Word List

Plastic Bans - By Country

France

Since January 2022, plastic wrapping will be unauthorised in France, which may impact your sending volumes. Please be advised that France is becoming increasingly vigilant about enforcing this law regarding its ban on using poly-wrapped items.

India

Please be advised effective immediately, the Indian government has banned single-use plastic products. These are plastic items intended to be used once for the same purpose before being disposed of or recycled.

Banned Items Include Earbuds with plastic sticks, balloons with plastic sticks, candy sticks, ice cream sticks, thermocol for decoration, plastic plates, plastic cups/glasses, plastic cutlery, plastic straws, plastic trays, wrapping/packing films around sweet boxes, plastic/PVC banners not less than 100 microns, wrapping or packing filmes around invitation cards or cigarettes, plastic stirrer, plastic carry bag less than 75 microns.

Canada New Surtax

The Government of Canada announced a new 25% surtax for goods with Country of Origin (COO), meaning made in the USA, with an effective date of March 4, 2025. The surtax is introduced in response to the imposition by the US of tariffs on Canadian goods.

What this means:

• Shipments containing goods made in the US, regardless of where they are shipped from, being imported into Canada, will be subject to a 25% surtax.
• Shipments currently eligible for De Minimis treatment (under $20 CA dollars), will continue to be exempt from general duties and taxes BUT will not be exempt from the 25% Surtax. The surtax will apply regardless of the value of the shipment.
• The Surtax applies to a wide range of US goods in the List of products from the United States subject to 25 per cent tariffs effective March 4, 2025 - Canada.ca  published by the Department of Finance Canada.

For items being sent DDU, the recipient will bear this cost, for items being sent DDP the retailer will bear the cost of the surtax.

Please speak to your account manager if you have any questions.

New Biosecurity Levy for Australia

Details of the New Levy:

Name: Self-Assessed Clearances (SAC) Cost Recovery Charge

• Effective Date: October 1st 2024
• Levy Amount: AUD 0.36 per parcel / 18p per parcel (based on current exchange rate)
• Purpose: The charge aims to cover the Australian government’s direct and indirect costs of managing biosecurity risk associated with items being brought into the territory by air or sea.​​​​​​​
• Official Notice: https://www.agriculture.gov.au/biosecurity-trade/policy/self-assessed-clearances-cost-recovery

This new levy will apply to all parcels sent to Australia on the International Standard Tracked DDU service.

How this affects Parcelhub Customers:

• All Australia-bound parcels processed at a Parcelhub hub on or after October 1st will be subject to the levy.
• Weekly invoices will be sent out to cover the additional levy alongside any fuel or airlift surcharges
• More information can be found on the Australian government’s website at the link listed above.

If you are not yet accessing Australia on our International Standard Tracked DDU service, please get in touch with your account manager to access our new improved service.

Airlift Surcharges

Additional Airlift Surcharge: Tracked

Additional Airlift Surcharge: Untracked

Tracked Surcharge Updates

Fuel Surcharges

A list of affected lanes is attached.

Rest of the World Regions Experiencing Delivery Delays

PLEASE NOTE: In all countries where services have stopped, Whistl will return the items to clients as quickly as possible if any slip through.

Destinations that are embargoed, where Parcelhub has been unable to obtain an alternative carrier, or where the country is not accepting inbound traffic.