Parcelhub has officially become a member of The Institute of Customer Service, the UK's leading professional body dedicated to elevating business performance through exceptional customer experience.
Why Join?
Joining The Institute of Customer Service is a strategic move that underscores our commitment to our customers, our employees and our own growth.
Following the successful integration of Whistl Parcels into Parcelhub last year, we're doubling down on our efforts to refine and enhance every aspect of the customer experience. We recognise that true excellence comes from a deep understanding of our customers' needs and a relentless drive for continuous improvement.
Joining The Institute of Customer Service gives us access to a wealth of invaluable resources, including:
- Independent Benchmarking: This allows us to objectively assess our current performance against industry standards, identifying areas where we excel and where we can improve.
- Expert Research and Insights: We'll gain access to cutting-edge research and best practices, empowering us to develop a customer-centric strategy that truly delivers.
- Knowledge-Sharing Opportunities: We'll be able to connect with other leading organisations and learn from their experiences, fostering a culture of continuous learning and innovation.
On behalf of the whole team at The Institute of Customer Service, I would like to extend a warm welcome to Parcelhub for recently joining as members. Through membership with The Institute, Parcelhub will gain access to unrivalled knowledge, insight, and independent benchmarking tools to support in elevating its customer service strategy and creating sustainable growth for its business. Our teams will be on hand to support Parcelhub through their customer improvement journey.
Jo Causon, CEO, The Institute of Customer Service
Our Commitment to Excellence
Great service doesn’t happen by chance - it happens by design. We’re committed to continuously raising the bar and ensuring that every interaction with Parcelhub adds value. By joining The Institute of Customer Service, we’re investing in our ability to:
- Continuously improve our customer service strategy.
- Identify opportunities to enhance our service and delivery.
- Ensure that every interaction you have with Parcelhub is as seamless and positive as possible.
This is just the beginning of an exciting journey. We'll be sharing regular updates about our membership and the initiatives we'll be undertaking.
In the meantime, we encourage you to explore the benefits of membership on The Institute of Customer Service website.
It's a really exciting time at Parcelhub! Our work with The Institute of Customer Service is enabling us to truly understand our strengths and discover new avenues for growth. By amplifying the voices of our customers and employees, we're building a customer experience that's driven by their needs and embedded in everything we do.
Kate Smith, Director of Customer and Product Experience, Parcelhub
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