Frequently Asked Questions and Answers on Parcelhub's Parcel Services
FAQ - Learn more about Parcelhub's shipping software, customer services, pricing, and more.
Is the software free?
Yes! There are no licence fees, installation or account set-up charges, or free updates while using us. We will also set up simple integrations for free. You also get our customer service support and tracking site, email notifications for your customers, and interactive SMS* (*carrier-specific).
Why should I use Parcelhub to send my parcels?
We contract with mainstream carriers to allow for the lowest-in-industry unit costs. In other words, you will save money by sending your parcels with Parcelhub. Not only will we drastically reduce the rates you are currently paying by going direct to the delivery provider (e.g. DHL, UK Mail, DX, UPS), but we also provide free software to integrate with your current system, whether you are using an eCommerce platform such as Magento or even your Amazon or eBay store.
Are the services compatible with marketplaces such as eBay and Amazon?
Yes, we have a built-in integration that allows you to feed all your order data directly from your seller management tool. Our technical staff is always on hand to help and can visit your premises to set up the integration with you. Once running, you can save ALL orders to either an address book for later use or a shipment screen for editing, or you can send them directly to print.
Can you collect parcels from my house or warehouse?
Parcelhub offers both national and local collections for our customers.
Can we drop off our parcels at a Parcelhub or Whistl Group site?
Yes, we can accept parcels from clients who have set up accounts at any parcel locations/sites. Here are details of our Parcelhub and Whistl Group Locations.
How does the Parcelhub software work?
Our software uses Microsoft’s .NET Framework and is powered by over 2 million hand-written lines of code—all pretty complicated! In layman’s terms, we produce the data, manifests, and labels on our servers according to each carrier’s IT specifications. Then, we provide our clients with an easy-to-use interface through which multiple carriers access our discounted parcel services.
How do I create the required carrier labels?
If you are a medium-to-high-volume user (>20 parcels per day), you will receive a label printer. You may, however, ship on a lower volume, ad hoc basis, using our website and printing to any media. Some of our Parcelhub clients will bring their parcels to one of our regional locations, and we will put the shipments on the website and print the labels on the receipt of their parcels.
Which Order Management Systems (OMS) is Parcelhub's software compatible with?
Our software can be integrated with any Order Management System and Multi-Channel Order Manager (such as Shiptheory, Linnworks, Mintsoft, Brightpearl, etc.) The stages and complexity differ depending on the client’s needs and the OMS in use. Anything from a CSV or XML file to direct database connections can funnel order data into Parcelhub, and our boffins will discuss any aspect of your automation process and help with the setup with your IT team for free.
Do I need Parcelhub's software to use your parcel services?
No. Not all our clients use desktop software. We provide a website for lower-volume users (or trial periods) and an API that your developers can use to access parcel services and tracking information. Please fill out our enquiries to receive a callback to discuss your requirements.
Integrations
eCommerce shipping integrations – Parcelhub has integrations and extensions for your selling platform, OMS, and WMS.
Contact Us
Please note that we specialise in providing services for businesses sending >20 daily parcels and have a solution available for customers looking to send under <20 a day.
How do I get an account?
Use our call-back form to contact us; we will call you back to discuss the best options and costs for your parcel traffic.
Let us help drive your business forward
Parcel delivery solutions to suit every business