Frequently Asked Questions and Answers 

Yes! No licence fee, no installation or account set-up charges, and free updates while you use our services. We also provide free setup of simple integrations. You also get our customer service support and tracking site, email notifications for your customers, and interactive SMS* (*carrier-specific).

We contract with mainstream carriers to allow for the lowest-in-industry unit costs. In other words, you will save money by sending your parcels with Parcelhub. Not only will we drastically reduce the rates you are currently paying by going direct to the delivery provider (e.g. DHL, DPD, DX, Evri, UPS), but we also provide free software to integrate with your current system, whether you are using an eCommerce platform such as Magento, or even your Amazon or eBay store.

Yes, we have a built-in integration that allows you to feed all your order data directly from your seller management tool. Our technical staff are always on hand to help and can visit your premises to set the integration up with you. Once running, you can save ALL orders to either an address book for later use, a shipment screen for editing or send directly to print.
 

We offer both national and local collections.

Yes, we can accept parcels at any of our sites from clients who have set up an account. For more information on how to become a Parcelhub customer, please use our contact form. 
 

Our software has been produced using Microsoft’s .NET Framework, and is powered by over 2 million hand-written lines of code! All of which is pretty complicated! In layman’s terms, we produce data, manifests, and labels tailored to each carrier’s IT specifications on our servers. We then provide our clients with an intuitive interface that offers access to our discounted parcel services across multiple carriers.
 

If you are a medium-to-high-volume user (>20 parcels per day) you will be provided with a label printer. You may, however, ship on a lower volume, ad-hoc basis, using our website and print to any media. Some of our Parcelhub clients bring their parcels to one of our regional locations, where we then list the shipments on our website and print the labels on the parcel's receipt.

Our software can be integrated with any Order Management System and also with any Multi-Channel Order Manager (such as NetSuite, Linnworks, ChannelAdvisor, Brightpearl, etc.) The stages and complexity differ depending on the client’s needs and the OMS in use. Anything from a CSV or XML file to direct database connections can be used to funnel order data into Parcelhub. Our experts will discuss any aspect of your automation process and help with the setup with your IT team for free.
 

No. Not all our clients use the desktop software; we provide a website for lower-volume users (or trial periods) and also an API that your developers can use to access parcel services and tracking information. Please fill out our contact form to receive a callback to discuss your requirements.

Use our online form to get in touch, we will call you back and discuss the best options and costs for your parcel traffic.

Parcelhub has integrations and extensions for your selling platform, OMS, and your WMS. Find out more.