Holcros is a leading online supplier of leisure products. Here they explain the benefit of carrier management from Parcelhub, including one point of contact and access to multiple courier partners.
Describe your organisation, and what did you find most attractive about Parcelhub as a shipping solution?
We are online retailers of a wide range of leisure products. Each order has specific shipping requirements, and we need to minimise that cost by utilising the most effective shipping solution in each case. We have access to a wide range of carriers and services.
The attraction of the Parcelhub offering is that we can do this by dealing with one point of contact rather than establishing direct relationships with each carrier.
Which challenges or needs did your organisation face that led you to look for a solution like Parcelhub?
Find a more cost-effective shipping service to suit a wide variety of product options and mixes but without the need to deal directly with individual carriers.
Which business processes does Parcelhub enhance, and how much time does the solution save your employees?
- Customer service; dealing with customer tracking queries.
- Warehouse management; single rather than multiple carrier collections.
- Labelling; technical support, and advice are always available.
- Accounts; invoices from single agents rather than multiple carriers.
- Cost and time savings are impossible to quantify but are significant.
Why would you recommend Parcelhub's solution to your peers?
Our dedicated Account Manager has taken the time and trouble to understand our specific shipping needs and has worked with us to ensure the most efficient and cost-effective options. It is a hands-on relationship, and we take great comfort from the fact that help and advice are always just a phone call away.
About Parcelhub, part of the Whistl Group
Parcelhub is a multi-carrier shipping and eCommerce customer services solution. Flexible and scalable, it integrates seamlessly with order management systems, providing hundreds of multichannel retailers, global brands, and wholesalers with one access point to many of the largest UK and international parcel carriers.
Multichannel eCommerce platforms are easily integrated and dedicated, proactive parcel management comes as standard.
With multi-carrier shipping software, thousands of national and global businesses access to 'pooled volume' discounted rates from a carefully selected range of carrier partners, including Yodel, Evri, DPD, UK Mail, DHL, Whistl, UPS, DX, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce.
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