Case Study Stephen White Books
Blackwell’s have been trading since 1879 as one of the most well respected booksellers in the UK and has an expanding online business.
Blackwell’s looked to find a partner to provide a cost-effective solution for UK parcels, to enable them to compete on price with other larger competitors. They also wanted to offer customers the reassurance that door-to-door tracking offers, and allow customers to self-serve.
Parcelhub enabled Blackwell’s to reduce the proportional cost of delivery per book and offer customers better value. As a result, they saw increased sales and were able to continue growing their eCommerce offer significantly.
Blackwell’s implemented the move just before the pandemic and it supported an increase in online sales during 2020.
Parcelhub supplied direct contact with our development team on each occasion and worked with us to integrate seamlessly with each other’s systems. From start to finish there were no interruptions to production. Transport solutions are flexible, with communications down to depot level. Dedicated Account and Customer Services Managers. We have found Parcelhub to be supportive and careful in listening to our needs.
Chris Harvey | Head of Distribution and Logistics Blackwell UK Ltd
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